What is a Concierge Service? Facts You Should Know

Concierge Service

What does "concierge services" mean?

A concierge is a caretaker or assistant who helps people with different tasks in hotels, resorts, and lounges. A concierge assists guests by managing various tasks such as

  • Making restaurant reservations
  • Booking of hotels and other venues
  • Arranging for spa services
  • Suggesting nightlife localities
  • Booking transportation and various travel arrangements and tours of local attractions
  • Coordinating porter service (luggage assistance request)
  • Procuring of tickets to special events and venues

Facts you must know about Concierge services

  • Most people don’t take help of the hotel concierge, and it’s apparently because they just don’t know all that these hospitality experts can do to help them. Concierges have years of experience, good insider knowledge, and a vast network of connections that can make your stay more successful and enjoyable.
  • After you check-in to the hotel or any venue, head over to the concierge and introduce yourself. If you know you’re going to need extensive help from your concierge while your stay, call or email the concierge a few days in advance.
  • Don't be shy to seek out and ask for help. Concierge experts are very helpful and they aim to please guests, provide best services possible and to ensure guests have a experience.
  • If you have a special need or request, a concierge can extend considerable support—like calling taxis, finding English-speaking doctors, and recommending restaurants that can accommodate specific food allergies.
  • They can help get you a table and bottle service. All these venues will usually find a way to fit in guests who are recommended by their preferred concierge contacts. If the restaurant/lounge/nightclub is indeed full, the concierge can often get you to the front of a waiting list.

Now days, to stay competitive and to provide better concierge services, many venues are deploying Digital Concierge Solution like VenueLytics. VenueLytics can help venues to cost-effectively manage their concierge services through AI, automation, and mobile engagement.

Various things the VenueLytics can help venues with,

  • Real-Time Reservation Support
  • Food and Drink Service Management
  • Private Events & Ticketing
  • Business & WiFi Analytics
  • Guest List Management
  • Campaign & Loyalty Management

If you are a venue owner or a manager in any of the venues, you can claim your venue/business page for free and start your free trial today.

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