AI-Driven Contactless Guest Experience & Brand Reputation Management
VenueLytics provides an AI-driven Guest Engagement, Reputation Management, Quality Audit and Automated Concierge Platform for hospitality, entertainment, rental & service industries with patent-pending machine learning technology, omni-channel guest experience & service automation. We empower venues to engage guests in real-time across WiFi, ChatBots (SMS, Messenger, WeChat, WhatsApp…), Conversational AI, Social Media, Mobile App & provide concierge services, up-selling recommendations, timely reputation management and increase revenue & customer satisfaction.
Pre-arrival, during the stay & after the visit, Automated Guest Experience
Mobile, Voice, ChatBot & WiFi
Guest Hotel requests
Provide personalized welcome message to Guests, send surveys & get real-time feedback & ratings while guests are at the venue and proactively handle the services requests & concerns from the Guest to increase revenue & net promoter score.
Get real-time feedback from Guests at the venue via SMS, Messenger & other channels
Communicate with Guests in real-time & proactively address the requests & feedback.
SMS, Facebook & WhatsApp
Guests can use their favourite messenging services to communicate with the Hotel
Mobile & Tablet
Frequently Asked Questions