Digital Concierge

AI-Driven Contactless Guest Experience & Brand Reputation Management

VenueLytics provides an AI-driven Guest Engagement, Reputation Management, Quality Audit and Automated Concierge Platform for hospitality, entertainment, rental & service industries with patent-pending machine learning technology, omni-channel guest experience & service automation. We empower venues to engage guests in real-time across WiFi, ChatBots (SMS, Messenger, WeChat, WhatsApp…), Conversational AI, Social Media, Mobile App & provide concierge services, up-selling recommendations, timely reputation management and increase revenue & customer satisfaction.

Hotel Guest

Services Platform

Pre-arrival, during the stay & after the visit, Automated Guest Experience

Guest Features

Mobile, Voice, ChatBot & WiFi

Guest Hotel requests

Two-way chat

Hotel information

Digital Concierge

Hotel Offers

Real-Time Reputation Management & Brand Quality Auditing

Provide personalized welcome message to Guests, send surveys & get real-time feedback & ratings while guests are at the venue and proactively handle the services requests & concerns from the Guest to increase revenue & net promoter score.

Real-Time Guest Rating, Survey & Feedback

Get real-time feedback from Guests at the venue via SMS, Messenger & other channels

Digital Concierge

Timely Communication with Guest

Communicate with Guests in real-time & proactively address the requests & feedback.

Hotels & Resorts

Casinos
&
Entertainment

Apartments
&
Vacation Rental

SMS, Facebook & WhatsApp

Guest messaging

Guests can use their favourite messenging services to communicate with the Hotel

Messaging Features

Facebook Messenger

Whatsapp Messaging

Mobile & Tablet

Hotel information

Guest services

Frequently Asked Questions

Seamless Integration with your back-end system

Integration into POS, PMS, OTA, Payment Gateways

Back-End Features

Guest Communication

Reservations

Mobile Payments

Auditing & Alerts

Clients & Partners

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