Digital Concierge

AI-Driven Guest Analytics, Contactless Engagement & Marketing

VenueLytics is a guest analytics, contactless engagement & ancillary revenue platform providing the capabilities to maintain unique long term relationships with every guest. We empower continuous engagement with each guest (guests & travelers) throughout their journey, while increasing customer satisfaction & safety, and generating sustainable revenue. VenueLytics AI & machine-learning engine further analyzes the guest behavior and more accurately define & predict each guest's needs and desires.

Hotel Guest

Services Platform

Pre-arrival, during the stay & after the visit, Automated Guest Experience

Guest Features

Mobile, Voice, ChatBot & WiFi

Guest Hotel requests

Two-way chat

Hotel information

Digital Concierge

Hotel Offers

Real-Time Reputation Management & Brand Quality Auditing

Provide personalized welcome message to Guests, send surveys & get real-time feedback & ratings while guests are at the venue. Venues can proactively handle the service requests & concerns from the guests to increase revenue & net promoter score.

Real-Time Guest Rating, Survey & Feedback

Get real-time feedback from Guests at the venue via SMS, Messenger & other channels

Digital Concierge

Timely Communication with Guests

Communicate with Guests in real-time & proactively address their requests & feedback.

Automated 24/7 Digital Concierge

Provide AI-Driven Concierge services via ChatBot (SMS, Messenger, Apps) and Voice Activated Devices to engage with guests 24/7 and improve operational efficiency.

Guest Services

Checkin, Checkout, Extend Stay, Feedback/Survey

Ordering Food/Drink

Request from anywhere in the venue for pickup & delivery

Reservations

Dining, Table Services, Tickets for Events

Digital Concierge
In-Room Services

Food Requests for Pickup/Delivery, Housekeeping Requests...

Nearby Attractions & Events

Access to nearby attraction details, events booking & restaurant reservations.

Value-Added Services

Valet Services, Wine2Home, Private Events, Deals & Promotions.

Real Time Reservation

Comprehensive system for table reservations, bottle services, private events and event booking. Whether your customer is looking to book a table or host an event, our interactive reservation system connects your guests directly to your business and ensures a seamless transaction start to finish. Customers can view and book services via our ItzFun app, through your website or your social media channel.

Real-Time Reservation

VIP Bottle Services, Table and Private Event Booking

Create and Manage

Instant Wait list for Services

Walkins

Real-time Walkins & check-in management for Reservation

RealTimeReservation
Instant Messaging

and interaction with customers via SMS, Push, Email, Chat

Omni Channel

Reserve through ItzFun, Website, or Social Media

360° View of Venue

Tables, Availability & Live Streaming

Predictive Intelligence & Data Analytics

Easy Access To New & Existing Customers. Grow the customer base with Guest Registration & WiFi - Improve Business Operations and services using Real-Time data

Enable Guest Services

Accessible via WiFi, ChatBots, Voice & Social Media

Gather Insights

Understand Guest Behavior & Interests

Data Analytics

Predictive Intelligence & Recommendations

Increase Revenue & Guest Satisfaction

Service Automation, Automated Guest Engagement & Value-Added Services

Hotels
Hotels & Resorts

Casinos
Casinos
&
Entertainment

Apartments & Rentals
Apartments
&
Vacation Rental

Travel
Travel

Private Events & Ticketing

Offer Private Events to Patrons looking to host an event

Create & Publish

Party Packages for Groups on ItzFun, Website, Social Media

Promote and Advertise

Packages through all Available Channels

Events & Ticketing

Complete off-line and on-line end-to-end ticketing solution.

Messaging and Notification

Real-Time interaction with customers when Purchasing a Party Package

360° View of Venue

Customers can view the Venue before booking

SMS, Facebook & WhatsApp

Guest messaging

Guests can use their favourite messenging services to communicate with the Hotel

Messaging Features

Facebook Messenger

Whatsapp Messaging

Mobile & Tablet

Hotel information

Guest services

Frequently Asked Questions

Campaign & Loyalty Management

From creating and promoting deals to campaigns and events, VenueLytics covers all and provides tools for a business to promote through ItzFun, Website, and Social Media

Create deals

For your customers and Promote them through all channels

Setup special events

Like DJ nights and theme nights. Promote events & sell tickets through VenueLytics Platform

Monitor and manage

Any campaign and deals in real-time to measure success.

Seamless Integration with your backend system

Integration into POS, PMS, OTA, Payment Gateways

Backend Features

Guest Communication

Reservations

Mobile Payments

Auditing & Alerts

Clients & Partners

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